Customer Experience Suite | Shipium
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Shipping AI
- AI Engine: The system powering Shipium's decisions.
- Models: Purpose-built for the shipping industry.
- Research + News: Insights from the team building Shipium.
Technology
- Carrier Network: Pre-integrated services available to all.
- Integration: A proven framework for platform implementation.
- Rules Engine: Universal logic that propagates instantly.
- Console: No-code centralized configuration management.
Products
CUSTOMER EXPERIENCE SUITE
A promise you can sell. A promise you can keep.
Improve conversion and retention by showing exact delivery dates that are modeled by the same platform executing your shipments.
The Opportunity
Use your data to offer more accurate dates that convert.
The ecommerce team knows that concrete data will convert more effectively, but the operations team has different margin and on-time-delivery incentives. When the promise and the shipment run on different systems, the only safe compromise is a range wide enough to absorb any failure.
Shipium Customer Experience Suite
One promise, carried from cart to doorstep.
Customer Experience Suite solutions share a common thread: the date your customer sees is the date your network is instructed to hit, and the date your tracking provides updates against.
Make a Promise
Exact dates that convert Put an exact date on the product page and at checkout, not a range or guess. Dates are modeled from ML-powered transit predictions, tailored to the scenario: VIP customers, peak season, split shipments, or one consolidated date across every SKU in the cart.
Keep the Promise
The promise is an instruction, not a suggestion The date you display constrains carrier selection. When the shipment is rated, only options that hit the promise are in play. Keeping your word is how the network is configured to behave, not a nice-to-have.
Track It
Tracking from cart to doorstep Every carrier reports differently. Shipium consolidates tracking events across parcel and LTL carriers into one standardized feed, delivered by webhook to whatever tracking experience you already run. One integration keeps your customers informed, and your support team sane.
Delivery Promise
Offer exact dates. Watch conversion follow.
Delivery Promise moves you from static ranges to exact, ML-powered dates while giving you the controls to segment for different customers, channels, and seasons.
ML-Powered EDDs
Dates driven by Shipium's dynamic time-in-transit predictions, returned with sub-second response.
Promise Rule Configurations
Create and manage rulesets for advanced strategies, such as different promises for VIP customers, specific channels, or peak season.
Customizable Date Displays
Break out dates by SKU, origin, or availability — or present one consolidated date for the whole order.
Delivery Date Enhancement
Improve the accuracy of existing delivery promises by replacing static carrier defaults with Shipium’s ML transit times in your OMS.
Built for Both Sides of the Promise
Ecommerce gets a date that sells, while Operations gets a date that holds.
The promise stops being a negotiation between teams when both are looking at the same date, generated and managed by one system.
Shipium Modeling
Dates modeled by how your network actually operates.
Shipium's transit predictions are trained on historical and platform-wide shipping data, and account for the variability that static carrier tables ignore.
Shipment Tracking
Every carrier. One feed. Your preferred interface.
Carriers report tracking events in a range of formats and cadences. Shipium consolidates them into one standardized feed you retrieve by webhook, and provides a browser-based UI for shipment status lookup.