How to Create a Prime-Like Delivery Promise Experience

From the people who built it at Amazon.

CX & Shippings Ops leaders have a Prime Problem. Shoppers now expect fast, transparent, and low-cost shipping options for every purchase — so much so that shipping is now the 2nd-largest driver of ecommerce growth, behind only price.

In this guide, you'll learn:

• The core principles behind Prime's (and any effective modern) shipping experience
• Current technology limitations that are getting in the way of turning shipping into a true driver of growth
• Results you can expect (impact on cart conversion rates & revenue) if you're able to execute on the guidance provided
• Much, much more 🙂

Content Highlights

Key Topics & Sections

• What makes a truly great shopping experience?
• Strategies to gain leverage over your data to optimize shipping speed, cost, and accuracy
• Specific data and processes you need to coordinate for a Prime-like Delivery Promise
• The role your technology needs to play & shortcomings of current shipping and post-purchase solutions